Vacation spot marriage specialist Suzy Mkhitarian started forging a partnership with Playa Motels & Resorts in 2017. That partnership was considerably strengthened when she visited Hyatt Ziva Cancun, which operates the Hyatt Ziva and Zilara models, on a fam.
“I quickly fell in enjoy with the ambiance, the beach front, the company, the rooms – everything,” claimed Mkhitarian, who is vice president and supervisor of MS Travel & Excursions in Burbank, Calif. “A number of months later on I was again for more. I booked a seven-day private trip with my now spouse for Labor Day. This would be his initial excursion to Cancun and his second all-inclusive encounter. We were being both of those blown away by almost everything.”
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Mkhitarian identified the brand’s motto, Service from the Heart, exemplified in each component of the home. “As a travel agent, I’ve been to plenty of resorts and in no way have I been so shocked by the private attention we received,” she reported.
“I returned from my journey figuring out I uncovered something distinctive. I started out to advise it to all my clientele – households, friends, honeymooners, bachelor/bachelorette get-togethers and of course, weddings’ customers. Additional bookings led to extra referrals, and each individual referral gave exceptionally, favourable comments in examining their practical experience.”
More cementing Mkhitarian’s partnership with Playa was creating the acquaintance of Andrea Wright, Playa’s vice president of industry product sales.
“She labored relentlessly to make guaranteed we had been established up with the appropriate marketing and advertising materials, contacts and even accredited some advertising dollars for a wedding ceremony trade display,” she said. “The help I received from Playa is unmatched in my 15 yrs as an agent.”
So when Mkhitarian got engaged very last 12 months, she reported it was a “no brainer” as to in which she required her wedding to consider spot: Hyatt Ziva Cancun.
“I saved my date in September of 2019. 6 months later I located myself in a nightmare. The borders had been closed. Travel ceased. My office environment shut down,” she reported. “All my clientele were being canceling their journeys, and just about every wedding day I booked in 2020 canceled.”
Mkhitarian was commencing to eliminate hope for her have wedding ceremony. “I set my ideas on keep to see how factors would inevitably turn out. As the months passed, it seemed like there would be no gentle at the conclude of the tunnel,” she reported.
But, there was gentle, in the kind of exemplary interaction. “The planners held me up to date, stored me positive and answered my each and every issue with a moment’s recognize. My coordinator, Paulina, continuously and patiently communicated all of the info on the floor,” she said, adding that “their help honesty enabled me to carry on steadily and confidently for the duration of uncertain periods.”
By June, Mkhitarian even now experienced not sent out her wedding invites. “It took a single telephone get in touch with to Andrea Wright wherever she explained, ‘Send them out. We’re undertaking your wedding and everything will be ideal.’ I understood then, as a travel agent and marriage planner, I would have to pave the way for all my brides who had been also unsure about holding their dates in the midst of a pandemic,” she said.
Mkhitarian started setting up five months prior to her December wedding day day. “It turned out I did not require 5 months to system – basically 5 hours with Hyatt Ziva Cancun’s coordinators,” she explained. “The girls in the marriage ceremony office listened, shared their abilities, comprehended my vision and introduced the marriage of my desires to daily life.”
The marriage ceremony coordinators sent Mkhitarian designs and decor they realized she would like, centered on past conversations – and all with an eye to her spending budget.
“When we arrived at the hotel, we had been right away greeted by the coordinators and personnel,” she explained. “They understood our guests’ vacation strategies, flights, arrival occasions and ensured everybody arrived safely and securely.”
Coordinators and team took care of specifics large and smaller for the 50-visitor marriage ceremony, together with creating reservations for 42 men and women in a person of their places to eat at the final moment.
“Paulina even sent up food items and champagne to my room the working day of our marriage ceremony so my bridal celebration could eat and celebrate whilst we did our hair and make-up,” Mkhitarian said.
“They stunned me with a Drone for aerial views of our marriage, an MC, and also provided string lights for my rehearsal evening meal which created almost everything all the more magical. I added an excess hour on the spot for my rehearsal because none of my friends required to go away. Paulina produced it transpire. I do not imagine the term ‘never’ arrived out of her mouth with any ask for I experienced.”
Mkhitarian’s wedding ceremony was the fifth she’s arranged at Hyatt Ziva Cancun – and she has two additional in the operates for 2021.
“I even have a wedding ceremony set for 2022 now which arrives from a few I achieved on our excursion who transpired to witness my marriage ceremony and as a final result, they specifically asked to e book their marriage ceremony with me,” she claimed, including that Playa would make the process of arranging a place wedding ceremony quick.
“Playa’s wedding web-site simplifies the system and is user welcoming for travel agents to deal with,” she claimed. “Moreover, they will normally operate with and aid you with assistance from the heart.”
Though Playa’s Wright was invited to the wedding ceremony, she was unable to show up at thanks to a spouse and children obligation. But she was obviously pleased with the consequence.
“We comprehend that when our vacation advisors decide us for life’s most important moments, we have done a thing correct!” she explained.
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