No refund for a canceled Perception Vacations tour?

Dear Travel TROUBLESHOOTER: My husband and I booked a 9-working day land deal to see the national parks in June 2020 by way of Perception Vacations. The tour operator canceled, but it refuses to refund the funds. It will only supply a future vacation credit history that expires this 12 months.

We booked the travel via our timeshare company, RCI, and utilized points for the reserving to get a discounted price. Right after the cancellation, RCI speedily credited the factors back to our account, so we are happy with them.

But Perception Vacations will not budge. They say their plan is to only situation a credit history. Even so, we have observed on the Greater Small business Bureau complaint webpage and on Fb that they did concern a refund to some men and women. We may well not be ready to use a credit score in the foreseeable future. We just want our $5,517 back.

— Lisa Kovens-Harris, Pikesville, Maryland

Respond to: I’m sorry your national park tour didn’t come about. It appears to be like this sort of a enjoyable experience — 9 days in Utah, Wyoming and Colorado. And then the pandemic happened.

Insight Vacations was right to terminate its excursions. And its cancellation plan (www.insightvacations.com/us/information/reserving-situations) is apparent. If it cancels for the reason that of an unexpected celebration like a pandemic or pure disaster, it will offer you a potential journey credit rating to the worth of money compensated to day fewer any 3rd-get together charges. All upcoming vacation credits will be valid for 24 months from the day of concern.

It isn’t clear what the conditions were being at the time of your acquire. Right after the pandemic, some tour operators transformed their rules to make it possible for them to hold your revenue.

What is obvious is that the guidelines weren’t becoming enforced evenly. You say some buyers were being acquiring refunds and questioned why you couldn’t. That is a good concern. But I also assume there may have been some wiggle area due to the fact you booked your family vacation by way of RCI and used points for component of the buy. Whose phrases would apply then — Perception Vacations’ or RCI’s?

Though I really don’t publish the executive contacts at Insight Holidays, locating a manager isn’t complicated. All personnel use the e mail naming conference [email protected]. You can very easily come across a listing of executives on the net. I would have sent a quick, polite email to a person of them, pointing out some of the inconsistencies and asking for a refund. But keep in mind that if the phrases of your acquire states no refunds, it would genuinely be up to the tour operator to make an exception for you.