Unclear COVID-19 travel requirement forces Spherical Rock few to cancel vacation to Hawaii 1 working day just before flight

Spherical ROCK, Texas (KXAN) — A couple from Round Rock who’s been counting down the days until eventually their Hawaiian vacation just uncovered out they cannot go.

James and his spouse Marguerite Ayers said they were meant to fly out to Hawaii Tuesday morning following months of planning the a lot-desired trip.

With the support of a vacation agent, Ayers mentioned they adopted all COVID-19 pre-vacation protocols — or so they believed.

The few reported they received a detrimental COVID-19 test from a physician at Austin Regional Clinic within just 72 hrs prior to touring, per the Condition of Hawaii’s coverage.

“They did not convey to us ‘you just cannot use your normal doctor, even although he’s a certified supplier,’” Ayers claimed.

When they went to upload their files as evidence via travel.hawaii.gov, their facts was rejected. According to the Ayers, they were instructed they experienced to get a damaging exam from a Hawaii-permitted husband or wife.

Ayers mentioned most companions on the permitted checklist aren’t in the Austin region. But Walgreens and CVS are. Having said that, when they went there, Ayers explained they ended up told neither spot could get them the effects again sooner than two to three times. That was harmful for the pair, as they ended up set to fly out the early morning of May perhaps 25.

So they drove to Temple for a area they claimed was on the list, but the web-site wouldn’t acknowledge assessments from there when they attempted to upload them.

“One web page reveals ‘CareNow is on the checklist,’ but when you go to upload results, it is not on the listing,” Ayers reported.

The two come to feel like there is been no clarity all through the entire procedure. Each explained they couldn’t get solutions from any person in Hawaii when they attempted to get help.

“We’ve the two been in tears, we have each been upset about it,” Ayers said. “We’ve prepared this for a extended time.”

Fortunately, the Ayers did not pack their bags for no motive and will be in a position to go to Cancún. They explained their vacation agent assisted them re-prepare a new trip in considerably less than 24 hrs, and they’ll however leave on Tuesday morning.

The pair just does not want this stress filled knowledge to occur to any person else.

“You obtained to do it oneself, since none of those men and women are likely to aid you,” Ayers reported.

Ayers stated they also found out they experienced to established up a COVID check in progress to journey in between islands in Hawaii the evening before they ended up set to go.

KXAN did converse to their journey agent, who reported anyone should do their best to research their destination’s COVID-19 travel guidelines.