Will I ever see a refund for this canceled tour of Eire?!

Soon after Susan Danner canceled her tour of Eire through the COVID-19 outbreak, the operator promised a swift refund. But that was a yr ago. So where’s her dollars?


Last 12 months, I reserved a tour by way of Paddywagon, an Irish tour operator. I prepaid $1,219 for a two-working day Wild Atlantic Way tour of the Irish countryside.

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We could not go since of the pandemic. So I canceled the tour of Ireland in May well, extra than 28 times just before the tour started off. Beneath the phrases of the tour, we certified for a complete refund. Paddywagon acknowledged the cancellation quickly but has claimed at any time considering the fact that that they cannot issue a refund until eventually they are authorized entry to their workplaces in Dublin.

I can see no cause that the organization would not have obtain to their resources to issue a refund. I have emailed Paddywagon a number of situations, and they normally answer with the same excuse.

Can you assistance get me a refund for this canceled tour of Ireland? — Susan Danner, Healdsburg, Calif.


When you canceled, Paddywagon need to have despatched you a refund for your tour of Ireland quickly, as promised. By the time you contacted me, the company experienced your funds for almost a yr. Which is way too long, even in a pandemic.

Ahead of I keep on, I want to accept that some may perhaps obtain the time period “paddy wagon” disrespectful. As someone with Irish heritage myself, I realize. It is, nonetheless, the identify of the tour operator.

By the way, you chose a marvelous tour. The Wild Atlantic Way is a guided highway vacation by the Irish countryside. Highlights contain Cliffs of Moher, Ring of Kerry, Killarney, and Dingle Peninsula. I’m sorry you skipped it, and I hope you get a possibility to go again and see that portion of Ireland.

I reviewed the paper trail amongst you and the tour operator. Paddywagon responded to all of your electronic mail queries, explaining that it could not commence processing refunds till the Irish federal government commenced making it possible for individuals to return to do the job.

“Refunds ought to be finished securely applying the business machines which simply cannot be taken off from the setting up to permit for processing refunds remotely,” a consultant discussed. “We desire to assure you that your refund is in the queue and will be processed as before long as it is risk-free for us to return. Make sure you take note, due to the significant quantity of refund requests we have received, it will just take some time to get as a result of the backlog.”

The great news: Here’s your refund for your canceled tour of Ireland

You have been getting rid of your persistence — and with good purpose. By the stop of the paper trail, you threatened to call me. And that’s accurately what you did. I have mixed feelings about that. On the one hand, I really do not like to be brandished like a weapon, but on the other hand, I’m glad you arrived at out to me. One year genuinely is also extensive for a refund for your canceled tour of Eire.

Your tour operator must have experienced a system in location for refunding that did not involve somebody being in a unique spot. Had this dragged on more time, you may have submitted a credit rating card dispute. Even though you only have 60 times from the time you receive your bill below the Truthful Credit score Billing Act, some credit history cards make exceptions for refund circumstances like yours. (You can study Michelle’s short article on the matter to make confident that you’re employing a credit card dispute in the correct way.)

I contacted Paddywagon on your behalf, and it sent you a complete refund.