Trip Possession Management Team SunStream Hotels & Resorts Earning a Robust Comeback with Maestro Cloud PMS
Markham, Ontario — Although the pandemic has disrupted vacation, the getaway rental market is strong. SunStream Resorts & Resorts, operator of 8 rental hotels in Southwest Florida, is viewing large occupancy prices with all attributes in Fort Myers Seashore, Naples, and The Everglades surpassing spending budget projections and outpacing revenues from prior decades. Supporting this apartment resort and resort management team fulfill the rising journey demand and streamline visitor services safely is Maestro PMS. For quite a few years, SunStream has been relying on the Maestro Cloud property-administration system for multi-residence front desk functions, rental proprietor administration, as well as cell resources, housekeeping, product sales and catering, work get management, and yield management.
“Another important part of the Maestro PMS is its integration with our third-party scheduling agent TravelClick, an Amadeus corporation,” Ellis said. “The toughness of the Maestro/TravelClick connection is important to our success as it provides true-time availability to all revenue channels without the need of any handbook oversight required. This allows us to make confident we are putting the ideal inventory into the marketplace with authentic-time fees and the skill to make alterations on the fly.”
Client Support Advocate
As a resort administration firm working resorts, hotels, condominiums, and timeshare attributes for 35 several years, Ellis stated SunStream’s No. 1 aim is to supply genuine hospitality to company. To do so, she explained it requires the exact same level of commitment from its PMS provider a little something she stated Maestro excels in.
“When we began our lookup for a PMS service provider four a long time in the past, we understood we wished a products that did not match in a box. We had been browsing for a enterprise with an elevated company platform, not a seller eager to market us a product or service. We uncovered that quickly with Maestro. All through my hospitality career, I have labored with a number of distinctive operational styles. Couple, if any, are as customer-service focused as Maestro — even businesses identified globally for their PMS featuring are not able to match the support Maestro offers its independent consumers. And, mainly because Maestro currently experienced a flexible rental resort model, it checked off each individual box on our long record of demands. Operationally and economically, Maestro PMS just can make feeling for us as a multi-assets apartment hotel operator.”
Coming to the forefront amidst the pandemic is the want for SunStream to offer contactless mobile visitor-struggling with equipment. As occupancy calls for rise even additional, Ellis reported the business will start leveraging Maestro’s Digital Registration Card with signature capture so visitors do not need to contact paper or pen or can choose to total registration on their private mobile unit as section of the cellular test in approach.
Owner’s Portal a Switch On
“What we did switch on lately is the Maestro Owner’s Portal,” Ellis said. “This presents every single person condo proprietor remote and true-time access to see all reservations — earlier, current, and future — on the books, gauge the functionality of their investments, and even keep up-to-date on bills. House owners really recognize this feature they often explain to us how much they value the transparency. This software is something really scarce in a PMS giving.”
Recognizing that rental and holiday rental attributes every single have their very own unique demands, Maestro’s Proprietor Management module is created to streamline the operation for each and every unique useful requirement. From proprietor reservation controls to accounting, this module gives a exceptional aspect established to accommodate the adaptability and requires of these who control apartment and vacation club property. Characteristics of the Proprietor Management module contain:
- Multi-house solitary Operator profile
- Owner e-messaging & e-statements
- On-line Owner scheduling, availability & statement portal
- Versatile Operator availability & billing controls
- Commissions payable with look at creation
- EFT – digital resources transfer
- Unit availability, intervals, position & rental pool controls
- Equalization of rental revenues or device reserving
- Monitoring of costs, payments, receivables & balances
“We are thrilled that SunStream Lodges & Resorts — and all our rental resort shoppers — are navigating recovery so competently with Maestro,” reported Maestro President Warren Dehan. “SunStream has experienced many accomplishments above the last 35 decades, and Maestro is happy to be supporting their apartment lodges, dining places, spas, and meeting/banquet providers with instruments created to especially tackle their exclusive operator/operator requirements.”
“We sincerely price SunStream as a faithful and contented Maestro client and recognize their recognition of our Diamond As well as Support culture,” he mentioned. “As they continue to navigate recovery, Maestro is standing all set to aid them with turning on even much more in-demand from customers instruments, these as our website/mobile/kiosk check-in with cell critical integration, on the internet prepayment portal, express cellular look at-out, electronic signature capture, and configurable 48-hour place buffer attribute that creates gaps in place reservation spacing to let time for finish space sanitization.”
About SunStream Hotels & Resorts
Founded in 1986, SunStream offers a assortment of resorts and resorts in Fort Myers Seashore, Naples, and The Everglades, Florida. While our motels may well all seem distinct, our unifying trait is a put in which genuine hospitality is exactly that, and company will come from the heart. We are dedicated to offering a truly refreshing, unforeseen, and inspiring practical experience to each visitor at each individual hotel. In addition to the hotel & resort collection, SunStream features genuine estate and holiday possession divisions, as well as sister firm style and design strategies giving complex professional layout remedies.
